At Sweet P Confectionery customer satisfaction is my top priority. I do hope you find your product wonderful, however if for any reason you are unhappy with your purchase please do not hesitate to contact me rather than leaving negative feedback and I will do my best to resolve any issues. Feedback is vital to my sales so if you could please take the time to leave me positive feedback I would be very thankful. Enjoy your product and happy chocolate eating!
- By completing your order you are automatically agreeing to our terms and conditions, please read them carefully.
- We have no minimum order spend.
- Items in your basket are still available for sale until you complete your order and make your payment.
- Your order is subject to stock availability and we may dispatch your items separately.
- Check your details carefully, we cannot be held responsible if you have not given us your correct address or email. This is especially important when using Paypal checkout, where your details are automatically filled in for you by Paypal. If you have not updated a new address in Paypal it will give us your old address to send your order to.
- Availability. Our aim is to keep our stock system as up to date as possible, however on occasion a product may go out of stock in between you putting it in your basket and completing your order. In these circumstances, if we are unable to complete your order we will contact you to let you know and issue a refund for the out of stock item.
- Please note, customers from outside the EU may be subject to customs import charges and tax. Please check with your authorities before placing your order to avoid any unexpected charges. Customs charges are payable by the customer and are not the responsibility of Sweet P Confectionery.
- In the event of a price change with our suppliers, we may find it necessary to adjust our pricing accordingly without notice.
- We accept payments by credit and debit card and Paypal.
- Payments by credit & debit card are subject to verification checks and authorisation by your card issuer. If your card issuer refuses payment authorisation, we are unable to complete your order and send you your items.
Discounts & Promotions
- Sweet P Confectionery reserve the right to withdraw or change any offer, discount or promotion at any time without notice and with immediate effect.
- All sale or clearance items are subject to stock.
- Clearance or sale prices may only apply to selected products, they may not necessarily apply to a complete product range unless otherwise stated.
- Clearance items may not be further reduced by using a discount code of any sort.
- Only one discount code can be applied to your order, adding multiple discount codes will not work.
- Money off discount codes do not apply to shipping.
- If you return all or part of an order that was subject to free postage or a special offer/Discount code, and your new total is below the free postage/offer/discount code threshold, we reserve the right to issue your refund minus the postage/offer/money off amount that you would no longer be entitled to.
- Sweet P Confectionery does not guarantee any delivery times and does not accept any liability for late delivery. Postage refunds will not be given in this instance.
- All orders, especially personalised, may take up to 2 weeks to be delivered from the placement of order. We will endeavour to keep you up to date regularly on items that fall within this category.
- All stated delivery times are approximate and do not account for factors such as weather, bank holidays etc.
- Customers from outside the EU may be subject to customs import charges and tax. Please check with your authorities before placing your order to avoid any unexpected charges. Customs charges are payable by the customer and are not the responsibility of Sweet P Confectionery.
- Please ensure you choose your correct postal location to avoid delays.
- Shortages/incorrect orders must be notified within 3 days of receiving your order. After this time we do not accept responsibility for replacing these items.
- Orders not received. Please notify us of orders not received within 20 days of dispatch for UK orders or within 30 days of dispatch for overseas customers. After this time we are unable to help.
- Please Note – Royal mail does not consider a package lost until after 14 working days has elapsed.